One-time digital purchase
Refund policy
Delivery or duplicate-charge problems
If a verified payment does not unlock the report, the delivered report is technically unusable, or you believe you were charged twice for the same order, contact us within 14 days. We will verify the order and either restore access, correct the problem or support an appropriate refund.
Other requests
Because the personalized digital report is generated and made available immediately after payment, other refund requests are reviewed case by case in line with the purchase circumstances, payment-provider procedures and applicable law. This policy does not limit mandatory consumer rights.
How to request help
Email kai@kaixingworks.com with the order ID, purchase email and a short description of the issue. Do not send card numbers, bank credentials or identity documents.
Refund processing
Approved refunds are processed through the payment provider to the original payment method and currency. Bank or payment-method posting times can vary.
Last updated: 1 September 2026